Common Customer Queries

Please check the questions below first before reaching out to us — many common inquiries are already answered here. This helps you get quick solutions without waiting for assistance.

What kind of support do you offer?

ecgmg.com Support Center delivers expert assistance for a wide range of online services every day. Our experienced team is ready to help you with any questions or issues you may have.

I lost my username or password. How can I recover it?

No worries! Go to the login page of the site you signed up with and click the “Forgot Password” button. Follow their instructions to reset your credentials. Be prepared to provide any information you used when signing up for verification. If you still have trouble, contact us at [email protected].

How do I cancel my membership?

You can cancel by calling +1-833-685-4874 +44-808-164-8731, using our instant messaging, or emailing [email protected]. Please include the website name and your customer number to speed up the process.

Why am I being billed after my trial membership?

The trial period lasts one month. After that, your membership automatically renews monthly unless you cancel beforehand. The charge may appear as a pending hold on your statement, depending on your bank’s policies. Contact your bank for details or reach out to us if you need help.

Why is billing done monthly?

Our subscriptions renew on a monthly basis to keep your service active. For questions about billing, contact us at [email protected], use live support, or call +1-833-685-4874 +44-808-164-8731.

I can’t log into my account — what should I do?

Double-check your username and password for typos, capitalization, and punctuation. Always access the site directly through your browser’s address bar, not third-party links. Disable any antivirus or browser extensions that may block login.

Try clearing your browser’s cache, cookies, and history, then restart your browser and try again. Switching to a different browser can also help, especially during site updates. Still stuck? Contact us at [email protected] for assistance.

Is it safe to enter my credit card information online?

Yes. We use encrypted payment pages that only show the last four digits of your card number to protect your privacy. We never share your information. For details on our privacy policies, call us at +1-833-685-4874 +44-808-164-8731, or email [email protected].

Still having issues?

If your question wasn’t answered here, please contact us directly so we can help resolve your issue quickly.